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Award Winning IT Support
We are delighted to announce that the hard work and excellent customer service of our apprentice, Jimmy Arnott has recently been recognised by the Ilkley Business Awards (IBA).
At a Gala Dinner held at the Kings Hall in Ilkley to celebrate the achievements of businesses in LS29, Jimmy was amongst the winners after being initially shortlisted this month. Jimmy qualified to enter as he is currently studying Network Engineer Level 4 at Leeds City College whilst working full time at Cactus IT.
In order to win the ‘Apprentice / Trainee of the Year award’, the IBA’s independent judging panel were looking for ‘an individual who shows a higher level of understanding of their role and the business they work in than would usually be expected, demonstrating a commitment to the business and proving added value to their team or business‘.
We feel that Jimmy understands that ‘customer service comes first’ and that prompt customer service is important. He always responds quickly to email and phone support requests, even reviewing his own response times in our ticketing system. Our customers feedback on Jimmy is very positive!
Jimmy has impressed us with his keenness to tackle his tasks, even when it is something out of his comfort zone. That’s important in a small business and he just gets on with his work, ‘no problem’ for Jimmy.
Congratulation Jimmy on a job well done and an award well deserved!